Complaint Submission
Canadian Consumer Verification & Safety Bureau (CCVSB)
The Canadian Consumer Verification & Safety Bureau (CCVSB) provides a structured, independent channel for consumers to submit complaints or concerns regarding businesses, contractors, service providers, online sellers, or marketplaces operating in or targeting Canada.
This submission process supports consumer safety, verification assessments, risk analysis, and education. It is not a legal or enforcement process.
Purpose of Complaint Submission
You may submit a complaint if you experienced or observed:
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Non-delivery of goods or services
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Misrepresentation or false claims
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Poor or unsafe workmanship
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Refund, cancellation, or billing disputes
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Identity misuse or impersonation
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Suspected fraud or scam activity
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Online marketplace or seller concerns
What This Process Is Not
The CCVSB website includes the following accessibility features where applicable:
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CCVSB is not a government authority
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CCVSB does not provide legal advice
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CCVSB does not enforce penalties, fines, or restitution
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Submission does not guarantee investigation, certification change, or outcome
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This process is informational, evaluative, and educational in nature.
Submission Instructions
Please complete the form below as accurately and thoroughly as possible.
Incomplete or misleading submissions may delay or prevent review.
Where applicable, you may upload supporting documentation such as:
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Invoices or receipts
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Screenshots of listings, messages, or emails
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Contracts or agreements
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Payment confirmations
Evidence & Documentation
Supporting evidence is strongly encouraged.
All materials are reviewed in accordance with CCVSB’s internal verification and privacy policies
Privacy & Confidentiality
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Submitted information is handled confidentially
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Personal information is used solely for verification and assessment purposes
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Information may be referenced in aggregate or anonymized form for consumer education or risk reporting
Declaration & Consent
By submitting this form, you confirm that:
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The information provided is accurate to the best of your knowledge
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You are submitting this complaint voluntarily
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You understand CCVSB’s role as an independent, non-governmental organization
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You consent to CCVSB reviewing and processing this submission in accordance with its policies
After Submission
Once submitted:
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You will receive a confirmation of receipt
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CCVSB may contact you if clarification or additional documentation is required
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No immediate action or resolution is guaranteed
Important Notice
False, misleading, or malicious submissions may result in the complaint being disregarded and may impact future submissions.
Need General Help Instead?
If your enquiry is not a complaint, please visit General Enquiries or contact us at:
📧 info@ccvsb.ca