Complaint Submission
Canadian Consumer Verification & Safety Bureau (CCVSB)
Clients can raise complaints or concerns about companies, contractors, service providers, online merchants, or marketplaces that operate in or target Canada through the Canadian Consumer Verification & Safety Bureau (CCVSB), an independent, established system.
Verification evaluations, risk assessments, consumer safety, and education are all supported by this submission process. It is neither an enforcement procedure nor a legal one.
Purpose of Complaint Submission
You may submit a complaint if you experienced or observed:
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Failure to deliver products or services
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False statements or misrepresentations
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Inadequate or dangerous labor
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Refunds, cancellations, or disagreements about billing
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Identity theft or impersonation
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Suspected fraud or fraudulent activities
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Online marketplaces or issues with sellers
What This Process Is Not
The CCVSB website includes the following accessibility features where applicable:
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The CCVSB is not a government agency.
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CCVSB does not offer legal counsel.
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Penalties, fines, and restitution are not enforced by CCVSB.
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Submission does not ensure a change in certification, an inquiry, or a conclusion.
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This is an instructional, assessment, and informative process
Submission Instructions
Please fill out the following form as completely as exactly as you can.
Submissions that are misleading or incomplete could postpone or terminate review.
When appropriate, you can upload supporting files like:
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Invoices or receipts
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Screenshots of listings, messages, or emails
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Contracts or agreements
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Payment confirmations
Evidence & Documentation
Evidence in support is strongly encouraged.
Every document is evaluated in accordance with the internal verification and privacy standards of CCVSB.
Privacy & Confidentiality
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Information submitted is handled discreetly.
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Personal data is only utilized for assessment and verification.
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Aggregate or anonymised data may be used for risk reporting or consumer education.
Declaration & Consent
By submitting this form, you confirm that:
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To the best of your knowledge, the information provided is accurate.
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This complaint is being voluntarily submitted by you.
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You are aware of CCVSB's function as a separate, non governmental body.
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You agree that CCVSB will review and handle this submission in compliance with its policies.
After Submission
Once submitted:
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A confirmation of receipt will be sent to you.
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If more information or documentation is needed, CCVSB may get in touch with you.
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There is no promise of prompt action or resolution
Important Notice
Submissions that are malicious, deceitful, or untrue could cause the complaint to be ignored and harm subsequent submissions.
Need General Help Instead?
If your enquiry is not a complaint, please visit General Enquiries or contact us at:
📧 info@ccvsb.ca