Verification Request Overview
Before interacting with a corporation, contractor, or online seller, clients can make educated decisions by using the independent, fee based verification and assessment services given by the Canadian Consumer Verification & Safety Bureau (CCVSB).
This page covers what information is needed, how the CCVSB verification process operates, and what clients might anticipate after submitting a request.
Purpose of Verification
An coordinated investigation of publicly accessible records, company provided documentation, and important risk indicators associated to a particular company or seller is started by a CCVSB verification request. The goal of verification is to:
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Determine any inconsistencies or other danger factors.
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Verify the existence of fundamental signs of business authenticity.
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Evaluate consumer facing representations, operational history, and transparency.
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Encourage consumers to make educated decisions
Verification does not indicate sponsorship, licensure, or approval from the government.
What CCVSB Will Review
Depending on the verification type selected, CCVSB may review:
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Business identity and operating name consistency
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Jurisdictional data and public registration, if available
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Consumer facing representations and online presence
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Transparency metrics and reported business practices
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Submitted documentation relevant to the request
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Recognized risk trends related to the sector or kind of transaction
Each verification's scope is restricted to the data that was reasonably accessible at the time of assessment.
What CCVSB Does Not Do
In order to maintain impartiality and comply to the law, CCVSB does not:
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Assure any business's performance, integrity, or future behavior
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Offer legal counsel or support for settling issues
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Take the place of law enforcement or government regulators
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Implement punishment or enforcement measures
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Examine any unlawful conduct
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Access confidential or private government databases
Verification results only represent findings at the time of review.
Verification Request Process
Request Initiation
Information Submission
Case Assignment
Assessment Review
Result Delivery
You will select the appropriate verification category and submit the applicable fee.
After payment, you will be prompted to provide details about the business or seller to be assessed.
A unique CCVSB case reference number will be issued upon submission.
Based on the chosen scope, CCVSB undertakes an impartial review.
Subject to the stated processing timeframe, verification findings are released upon completion.
Processing Timeframes
Processing times vary based on request type, document completeness, and volume.
Typical processing windows:
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Standard verifications: within 3 business days
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Complex or document related instances may call for more time.
Timelines are not guaranteed and are only estimations.
Fees & Payment
A non refundable processing fee applies to requests for verification.
Administrative review, evaluation time, and report production are all funded by fees.
Prior to filing a verification request, payment is mandatory.
Required Information
To proceed, you should be prepared to provide:
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Business or seller name
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Website, marketplace listing, or contact information
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Jurisdiction or province
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Transaction context or reason for verification
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Supporting documents or screenshots (if applicable)
Incomplete submissions may delay processing.
Consent & Acknowledgement
By proceeding, you acknowledge that:
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You understand the scope and limitations of CCVSB verification services
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You consent to the review of submitted and publicly available information
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You accept that CCVSB does not guarantee outcomes or future conduct