General Enquiries

Canadian Consumer Verification & Safety Bureau (CCVSB)

The Canadian Consumer Verification & Safety Bureau (CCVSB) welcomes general enquiries from consumers, businesses, organizations, and stakeholders seeking information about our services, processes, or public guidance.

This page is intended for non-urgent, general information requests only.

What You Can Contact Us About

You may use this enquiry channel for questions related to:

General information about CCVSB and our mandate
Clarification of verification services offered through the CCVSB portal
Certification program information and eligibility guidance
Status enquiries related to previously submitted requests
Public verification or certificate interpretation questions
Educational or informational enquiries related to consumer safety
Media, partnership, or institutional enquiries

What This Page Is Not For

Do not use this page to:

Submit verification requests (use the CCVSB portal)
Submit certification applications (email required)
Upload confidential or sensitive personal documents
Submit complaints, disputes, or legal notices
Request legal, financial, or enforcement advice

Submissions sent outside the appropriate process may not be reviewed.

What CCVSB Does Not Do

To ensure neutrality and legal compliance, CCVSB does not:

Guarantee the performance, honesty, or future conduct of any business
Provide legal advice or dispute resolution services
Replace government regulators or law enforcement
Issue enforcement actions or penalties
Investigate criminal activity
Access private or confidential government databases

Verification outcomes reflect findings at the time of review only.

How to Contact CCVSB

📧 General Enquiries

Email: info@ccvsb.ca

All general enquiries are reviewed on a rolling basis. Response times may vary depending on volume and subject matter.

Important Notice

CCVSB is a private, independent, non-governmental organization.
We provide verification reviews, assessments, and informational guidance based on available records and submitted materials. CCVSB does not provide legal advice, financial advice, enforcement actions, or regulatory approvals.

Submitting an enquiry does not create a contractual relationship or guarantee a response, outcome, or service.

Business or Seller Name

Requester Contact Email

Province or Jurisdiction (Canada)

Verification Type

Supporting Documents (Optional)

Upload any documents, screenshots, invoices, listings, or correspondence relevant to this request.

Additional Information or Context (Optional)

Select Verification Service

Business Legitimacy Verification$59

Contractor & Tradesperson Verfication$59

License & Registration Verification$69

Identity & Ownership Verification$89

Fraud / Scam Risk Review$99

This I confirm that the information provided is accurate to the best of my knowledge. I acknowledge that the Canadian Consumer Verification & Safety Bureau (CCVSB) conducts independent verification reviews based on available records and submitted materials, does not guarantee outcomes, and does not provide legal, financial, or enforcement decisions. I consent to the review and processing of this submission in accordance with CCVSB policies.

Certification Enquiries (Important)

Organizations seeking information about CCVSB certification should note:

Certification requests are not submitted through the portal
Formal certification requests must be emailed to info@ccvsb.ca
Additional documentation may be required during review

Privacy & Use of Information

Information submitted through general enquiries is handled in accordance with CCVSB’s Privacy Policy and internal review procedures. Personal information should be limited to what is reasonably necessary for your enquiry.