General Enquiries

Canadian Consumer Verification & Safety Bureau (CCVSB)

The Canadian Consumer Verification & Safety Bureau (CCVSB) is happy to answer basic questions from clients, businesses, organizations, and stakeholders who want to know more about our services, methods, or public standards.
This page is mostly for requests for basic, non urgent information.

What You Can Contact Us About

You may use this enquiry channel for questions related to:

General information about CCVSB and our mandate
Clarification of verification services offered through the CCVSB portal
Certification program information and eligibility guidance
Status enquiries related to previously submitted requests
Public verification or certificate interpretation questions
Educational or informational enquiries related to consumer safety
Media, partnership, or institutional enquiries

What This Page Is Not For

Do not use this page to:

Submit verification requests (use the CCVSB portal)
Submit certification applications (email required)
Upload confidential or sensitive personal documents
Submit complaints, disputes, or legal notices
Request legal, financial, or enforcement advice

Submissions that are sent outside of the proper procedure might not be examined.

What CCVSB Does Not Do

In order to stay fair and follow the law, CCVSB does not:

Make sure that any business's performance, honesty, or future actions
Provide legal advice or help with settling disagreements
Fill in for law enforcement or government regulators
Put in place punishments or enforcement actions
Examine any unlawful conduct
Get into government databases that are confidential or classified

Verification results only show what was found at the time of the examination.

How to Contact CCVSB

📧 General Enquiries

Email: info@ccvsb.ca

Every broad inquiry is evaluated periodically. Response times can change dependent on subject matter and volume.

Important Notice

CCVSB is a private, autonomous, non governmental organization.
Based on accessible data and submitted documents, we offer verification reviews, evaluations, and informational assistance. Regulatory approvals, enforcement actions, financial advice, and legal assistance are not supplied by CCVSB.
Making an inquiry does not form a contract or ensure a response, outcome, or service.

Business or Seller Name

Requester Contact Email

Province or Jurisdiction (Canada)

Verification Type

Supporting Documents (Optional)

Upload any documents, screenshots, invoices, listings, or correspondence relevant to this request.

Additional Information or Context (Optional)

Select Verification Service

Business Legitimacy Verification$59

Contractor & Tradesperson Verfication$59

License & Registration Verification$69

Identity & Ownership Verification$89

Fraud / Scam Risk Review$99

This I confirm that the information provided is accurate to the best of my knowledge. I acknowledge that the Canadian Consumer Verification & Safety Bureau (CCVSB) conducts independent verification reviews based on available records and submitted materials, does not guarantee outcomes, and does not provide legal, financial, or enforcement decisions. I consent to the review and processing of this submission in accordance with CCVSB policies.

Certification Enquiries (Important)

Organizations seeking information about CCVSB certification should note:

Requests for certification are not made via the portal.
Requests for formal certification must be addressed by email to info@ccvsb.ca.
During the evaluation process, further documents can be needed.

Privacy & Use of Information

The CCVSB's Privacy Policy and internal review processes are followed when handling information received through general requests. The quantity of personal information you supply should be kept to a minimum for your question.