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Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern access to and use of the website, digital platforms, tools, reports, and services (collectively, the “Services”) provided by the Canadian Consumer Verification & Safety Bureau (CCVSB).

By accessing or using this website or any CCVSB service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, you must not use CCVSB services.

2. Organizational Status & Independence

The Canadian Consumer Verification & Safety Bureau (CCVSB) is an independent, non-governmental organization.

CCVSB is not a government agency, regulator, law-enforcement body, or licensing authority, and does not act on behalf of any federal, provincial, or municipal government.

CCVSB provides independent verification, risk assessments, documentation review, consumer guidance, and educational resources based on publicly available information, submitted documentation, and third-party sources.

3. Scope of Services

CCVSB services may include, but are not limited to:

  • Business and contractor verification requests

  • Identity, credential, registration, and compliance checks

  • Consumer safety and risk assessments

  • Complaint intake and documentation review

  • Scam and fraud education resources

  • Dispute guidance (non-legal)

  • Issuance of verification findings or reports

  • Subscription or membership-based services (where applicable)

All services are provided on an informational and advisory basis only.

4. No Legal, Financial, or Professional Advice

CCVSB does not provide legal, financial, accounting, regulatory, or law-enforcement advice.

Any information, report, assessment, or guidance provided by CCVSB:

  • Does not constitute legal advice

  • Does not replace independent professional consultation

  • Should not be relied upon as the sole basis for financial or contractual decisions

Users are encouraged to consult qualified professionals where appropriate.

5. Verification Limitations & Accuracy

While CCVSB makes reasonable efforts to ensure accuracy, completeness, and objectivity:

  • Verification results reflect information available at the time of assessment

  • Businesses and individuals may change status after a report is issued

  • CCVSB cannot guarantee the future conduct, performance, or compliance of any entity

Verification results are not guarantees, endorsements, certifications, or approvals.

6. Complaint Submissions

By submitting a complaint, you confirm that:

  • The information provided is truthful and accurate to the best of your knowledge

  • Supporting documents are lawfully obtained

  • You understand CCVSB does not adjudicate disputes or enforce outcomes

CCVSB may review, document, assess, and categorize complaints but does not act as a mediator, arbitrator, or enforcement authority.

False, malicious, or abusive submissions may be rejected or removed.

7. Fees, Payments & Refunds

Certain CCVSB services may require payment.

Unless otherwise stated:

  • All fees are disclosed prior to submission

  • Fees cover administrative, research, and processing costs

  • Fees are generally non-refundable once work has commenced

CCVSB reserves the right to modify pricing or service offerings at any time.

8. Intellectual Property

All content on this website, including text, logos, graphics, reports, layouts, and proprietary methodologies, is the intellectual property of CCVSB unless otherwise stated.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

9. Acceptable Use

Users agree not to:

  • Misrepresent identity or intent

  • Submit false or misleading information

  • Interfere with site functionality

  • Attempt unauthorized access

  • Use CCVSB services for harassment, intimidation, or unlawful purposes

Violation of these terms may result in suspension or denial of access.

10. Privacy & Data Handling

Personal information is collected, used, and protected in accordance with CCVSB’s Privacy Policy and applicable Canadian privacy laws.

By using CCVSB services, you consent to the collection and use of information as described in the Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, CCVSB shall not be liable for:

  • Direct or indirect losses

  • Business, financial, or reputational damages

  • Decisions made based on CCVSB information

  • Actions or omissions of third parties

Use of CCVSB services is at your own risk.

12. External Links & Third-Party Sources

CCVSB may reference third-party databases, registries, or external websites.

CCVSB is not responsible for the accuracy, availability, or content of third-party sources.

13. Modifications to Terms

CCVSB reserves the right to update or modify these Terms at any time.

Continued use of the website or services following changes constitutes acceptance of the updated Terms.

14. Governing Law

​These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

15. Contact Information

For questions regarding these Terms:

Canadian Consumer Verification & Safety Bureau (CCVSB)
General Enquiries: info@ccvsb.ca

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